• info@pilonengineering.com
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  • info@pilonengineering.com
  • sales@pilonengineering.com
  • support@pilonengineering.com
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Customer Support

Customer Support Methodology at Pilon Engineering

At Pilon Engineering, we take pride in offering exceptional customer support, ensuring our clients receive instant, reliable and effective solutions at all times. Here’s a breakdown of how our customer support methodology works and the steps involved:

Immediate Response: Client Needs Are Our Priority

Engineering Solutions at the Core of Support

Step-by-Step Support Process

Commitment to Client Success

Swift Resolution at Any Cost

Feedback & Continuous Improvement

QUICK CONTACT

Office Address:

Plot No : 513/2/1, J Block, MIDC. Bhosari, Pune- 411026

Factory Address:

UNIT- 1 : Plot No : 513/2/1, J Block, MIDC. Bhosari, Pune- 411026

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INDUSTRIES SERVED

PRODUCTS

SERVICES

Copyright © 2022 Pilon Engineering Pvt. Ltd. All rights reserved. | Powerd By Nia Webbrand.

Primary Responsibilities :
  1. 1.Making Drawing for Pressure Vessel, column, Heat Exchanger etc.
  2. 2.Making Dosing System Drawing as per client P &ID.
  3. 3.Having Experience in EPC Project
  4. 4.Designing of Manufacturing components, Assembly, GA drawing and assembly of project
Key Result Areas :
  1. 1.Work with multiple discipline projects
  2. 2.Managing and monitoring all assigned Projects
  3. 3.Site Engineering, Project Management
  4. 4.Documents Management
  5. 5.Subordinate and Senior Relations
  6. 6.Work within Time and Accuracy (No any complaints)
  7. 7.Discipline on Office (Proper Dress up, Appearance, Duty Timings, Communication)
Reporting to : Respective Line Manager
Primary Responsibilities :
  1. Preparation of Project Planning & Scheduling, Attending project Kick off meetings.
  2. One point contact to customer.
  3. Act as main coordination between Customer, Factory, and Supplier.
  4. Monitor the overall progress of projects against schedule and reporting to management.
  5. Maintain detailed project files and applicable records.
  6. coordinate the assigned project work during all project phases
  7. Manage budget, procurement and schedules for various projects.
  8. Provide approved documents along with manufacturing schedule based on the Commercial situation, inventory & time frame to the factory & supplier.
  9. Follow-up with supplier & factory for manufacturing status.
  10. Provide the project progress status to customer & management.
  11. Coordination of the inspection activity with factory, supplier, customer & TPI as per customer requirements
Key Result Areas :
  1. Work with multiple discipline projects
  2. Managing and monitoring all assigned Projects
  3. Site Engineering, Project Management
  4. Documents Management
  5. Subordinate and Senior Relations
  6. Work within Time and Accuracy (No any  complaints)
  7. Discipline on Office (Proper Dress-up, Appearance, Duty Timings, Communication)
Reporting to : Respective Line Manager
  • Having experience in EPC projects.
  • Having knowledge of exposure to pressure vessels, various types of process equipment, skid mounted systems is must.
  • Hould be able to prepare GA Drawings, Detailed fabrication drawings to support manufacturing .
  • Assembly of Shell & Tube Heat Exchangers, reactors, pressure vessels, skid, piping/ tubing etc
  • Should have experience of Preparation of Pipeline drawing – PFD / PID
  • Preparation of GAD/ layouts for projects.
  • Having experience in EPC projects.
  • Having knowledge of exposure to pressure vessels, various types of process equipment, skid mounted systems is must.
  • hould be able to prepare GA Drawings, Detailed fabrication drawings to support manufacturing .
  • Assembly of Shell & Tube Heat Exchangers, reactors, pressure vessels, skid, piping/ tubing etc
  • Should have experience of Preparation of Pipeline drawing – PFD / PID
  • Preparation of GAD/ layouts for projects.
  • Conducting product research and sourcing new suppliers and vendors.
  • Sourcing materials, goods, products, and services and negotiating the best or most cost-effective contracts and deals.
  • Performing inventory inspections and reordering supplies and stock as necessary.
  • Conducting market research to keep abreast of emerging trends and business opportunities.
  • Updating and maintaining records of all orders, payments, and received stock.
  • Excellent networking and time management skills.